TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

• BALLINA CAR WRECKERS offers a 3 month Parts Only warranty on used parts from invoice purchase date (whichever comes first) with every used part sold unless otherwise specified.
• All panels sold are rust-free and carry a lifetime rust-out warranty.
• BALLINA CAR WRECKERS will replace all claims.
• All claims must be made to BALLINA CAR WRECKERS must be accompanied by our official invoice. All repairs effected without BALLINA CAR WRECKERS written consent will be the responsibility of the customer.  
• Warranty is void if parts are dismantled or tampered with or payment for parts has not been cleared or has been dishonoured or Core Deposit unit has not been returned 

          Parts returned under warranty must be complete, as sold.

• Part returns must be received within 14 days of invoice date. A 20% handling charge will be incurred for parts "No Longer Required". Part returns must be accompanied with an official invoice.  
• Incorrect or faulty parts returned will be at THE CUSTOMERS' expense (BALLINA CAR WRECKERS reserves the right to use the freight company of their choice).
• BALLINA CAR WRECKERS cannot accept returns on specially ordered parts or cut body sections  
• BALLINA CAR WRECKERS will not be responsible for any consequential loss including hire cars, accommodation, damage, loss of income, or demurrage/down time because of the failure of the part sold or delayed part delivery.  
• Warranty is non transferable.  
• BALLINA CAR WRECKERS will always endeavour to provide the correct part based on our customer's description. Onus is on the customer to check the part is correct at the time of delivery. If this is not possible, customer must check part is correct prior to any installation, preparation and/or painting. No compensation can be claimed by customer who fails to check part for correctness. 

MAJOR MECHANICAL ITEMS - ENGINES, GEARBOXES, DIFFERENTIALS

1.        Warranty card must be completed in full and returned to BALLINA CAR WRECKERS within 14 days of invoice date including speedo reading.  

2.        Labour costs will not be met unless an official Repair Authority (R.A.) has been approved by BALLINA CAR WRECKERS.  

3.        Engines are sold as long bare. Accessories and manifolds, if fitted, are not covered by warranty and are not guaranteed to be correct for your model. Closely examine them before installation and swap parts from your original engine where necessary.  

4.        BALLINA CAR WRECKERS will not recognise any warranty claim where any failure or defect is caused by:  

5.        Insufficient or incorrect oil and/or lubricants  

6.        Overheating and/or heat tab missing  

7.        Misuse, overloading, accidents or negligence  

8.        Failure to carry out proper maintenance  

9.        Unauthorised repairs, alterations or dismantling  

10.      Improper application or installation  

Note: In the event of any preliminary signs of malfunction, it is the customer's responsibility to cease operation and to immediately report the problem to BALLINA CAR WRECKERS. Failure to comply with this condition may result in more serious consequential damage and void any warranty entitlement.

1.        In the event of any claim being declined, BALLINA CAR WRECKERS reserves the right to recover out-of-pocket expenses incurred in transporting, dismantling and inspection, such costs to be reimbursed by the customer prior to re delivery of the part and/or collection of the vehicle.  

2.        In the event of any dispute, a mutually acceptable third party opinion is to be obtained to adjudicate on claims.
BALLINA CAR WRECKERS cannot be held responsible for any implied or verbal representations. 

 

MAKING A CLAIM FOR MAJOR MECHANICAL ITEMS 

Repair Authorisation Number (R.A.) must be obtained from BALLINA CAR WRECKERS prior to commencement of any repairs. No claim will be recognised without an official R.A. Number. Contact your BALLINA CAR WRECKERS sales representative for an official R.A. Claim Form to be faxed to you.

It is the purchaser's responsibility to return the part freight paid.

These Terms and Conditions are clearly displayed in our sales area. This warranty is given in addition to and notwithstanding any rights the customer may have under State or Commonwealth